Refund and Return Policy


If for any reason you are not satisfied with your purchase from NATCON, you may email us at to discuss your issue. You may be eligible for a return, exchange, or refund of the purchase price.

We encourage all customers to take due care to inspect the completeness, quality, and accuracy of the goods that are delivered.

Please note that given the nature if its packaging of our products, we are unable to accept returns or exchanges once a product package is opened from its original packaging. A delivery is considered to have been completed if & when:

  • the recipient, or a third-party acting knowingly or unknowingly on behalf of the recipient, acknowledges receipt of goods by taking delivery of the products at the given address
  • the recipient gives any other instruction (such as leaving the goods unattended at the front door/gate) as a form of acknowledging receipt of the goods.

If there are errors to your order that are brought to our attention prior to a delivery being completed, including:

  • incorrect items delivered.
  • incorrect quantity of items delivered.
  • product damage.

You will be entitled to:

  • A full refund on the items that are affected.
  • An exchange/replacement of the products at no additional cost to you.​

In all cases, we act with your best interests in mind & will take all measures to ensure 100% customer satisfaction.

For further information regarding our Return & Refund Policy, please do not hesitate to contact us at.


Natcon Biolife Sciences contains multiple Web pages operated by Natcon Biolife Sciences . You can use this site to make purchases, subject to your acceptance of the terms and conditions listed below. Your use of the Natcon Biolife Sciences site and related offers represents your consent to all such terms contained listed herein. Natcon Biolife Sciences reserves the right to change the terms and conditions any time. Please check for any changes before using the site. Natcon Biolife Sciences endeavours to ensure that all information on the website is accurate and true, but the same cannot be guaranteed. These conditions will apply to a transaction initiated by a buyer and shall remain in force until the transaction is completed.

In order to process the refund, you must contact our customer service and provide your name and account information. If you provide incorrect information, we will not be able process your refunds. Refunds can take up to two weeks to appear on your credit card statement. If you have purchased using COD ( Cash on Delivery) we will either send you a Cheque or transfer funds directly into your bank account provided by you.


Standard shipping usually takes 2-4 working days. If you want to return, please send the the unused product to the address indicated below.

Please send all returns to:
Natcon Biolife Sciences Pvt. Ltd.
Plot no. 2E, Site IV,
sector- 31, Greater Noida,
UP- 201310

Customers are responsible for any shipping fees associated with their return.

Customer Service is available 24 hours a day at: